Lab Sapphires, Emeralds, and Diamonds
Physically and chemically identical to mined, lab-grown sapphires, emeralds, and diamonds are created in a controlled lab environment, addressing the environmental and labor impact of traditional forms of mining. The process makes it possible to fairly price the stones according to demand instead of supply.

Nano Gemstones
Nano crystal gemstones are similar in appearance to natural crystals, but are created in a laboratory from oxides and silicates grown in a glass matrix. Nano gemstones are uniform in color, ensuring that each stone appears identical. They can be produced in a wide range of colors, allowing for greater design innovation and creativity.

Diamond Equivalent Weight, denoted as “DEW", is used to indicate a gemstone's weight compared to a diamond of similar size. Different gems have different densities, meaning two gemstones can have the same carat weight but different sizes. "DEW" is used to compare their relative sizes.

A Riviere necklace or bracelet is a style of jewelry that features a continuous line of stones, usually of the same size and shape. The stones are typically set in a single row and can be held in place with prongs or other types of settings.

To determine the most accurate size for your next necklace or bracelet, please follow the steps below:

The proper way to measure your Dorsey piece is to place the "female" side of the clasp right to the end of the tape measure with the edge of the piece slightly above the tape measure. Make sure the piece is laid straight on or against the tape measure. The "male" end of the clasp is not included in the final measurement.

Note: There may be small discrepancy in the measurements between different style necklaces and bracelets because of clasp differences and the way the stones are set.

Want to confirm the measurement of your piece? Contact Customer Service (VIP@shopdorsey.com).

We understand the importance of long-lasting, one-of-a-kind jewelry that can be enjoyed for years to come.

That's why we take great care in creating timeless pieces that can remain durable with the right care. To extend the life of your piece, we recommend following the tips below!

Keep your jewelry away from moisture

Avoid water completely, especially saltwater and chemically altered water like in pools or jacuzzies. Moisture, chlorine, sweat and other types of moisture can discolor and damage your jewelry, so remove it before engaging in any activities that involve water.

Take off your jewelry during sweaty activities

Avoid wearing your jewelry during activities that involve sweating or that can potentially cause damage to your piece, such as exercising, gardening, cooking, playing sports, or cleaning.

Protect your jewelry from chemicals

Avoid contact with lotions and perfumes, as precious metals, colored gems, and pearls are sensitive to chemicals. Apply lotions and perfumes before putting on your jewelry to avoid any contact that can cause damage.

For care and cleaning information, continue reading.

How to care for your lab-grown sapphire jewelry at home

Use warm water and dish detergent with degreasing ability. Avoid using cleansers containing moisturizers, abrasives, or anti-static agents. These types of cleaners can leave residues and scratch sapphires. Use a soft-bristled toothbrush to gently clean the sapphires near the setting points.

Safety tips for a deeper cleaning

To achieve a deeper clean for your lab-grown sapphire jewelry, soak the sapphire for up to 20 minutes and dab it dry with a soft cloth.

IMPORTANT: This method is suitable only for sapphires set in gold or platinum. Never use detergents with silver settings; as the combination can react poorly.

Alternative cleaning methods

In addition to the above, you can clean your sapphire jewelry with a cleaner made especially for precious stones and fine metals. Read the container before using it on your fine jewelry and make sure the cleaner does not contain harsh chemicals that can damage gems or metals.

Have issues with your piece? Contact Customer Service (VIP@shopdorsey.com).

When it comes to traveling with your exquisite collection of Dorsey jewelry, we understand that you want to ensure your treasured pieces stay safe and secure, without compromising on style. We’ve included some tips below to ensure your precious lab-grown necklace or bracelet is protected during your travels, so you can focus on making unforgettable memories.

Pack in Style

You don't want your jewelry to get tangled up or scratched by other items in your luggage, so pack your jewelry in a separate pouch or container. Use a travel case that is padded or lined with soft material such as plush velvet to prevent any scratches or tangles. Jewelry travel cases can also help you keep your necklaces, bracelets, and earrings organized and secure - all while helping you maintain a sophisticated aesthetic.

Carry-On Only

We recommend always keeping your luxury jewelry in your carry-on bag, never in your checked luggage. This way, you can rest easy knowing your jewelry is with you at all times and will not be misplaced or stolen.

Wear with Elegance

Certain pieces of jewelry are simply too exquisite to leave behind. We recommend wearing your statement necklaces and bracelets during your travels, as these pieces will add a touch of sophistication to your travel wardrobe while reducing the overall risk of misplacing or damaging them.

Secure your Treasures

Whether you're lounging by the pool or exploring a new city, it's important to keep your jewelry secure. Use the hotel safe or secure it in your travel case when not in use to ensure it stays in pristine condition.

Enjoy the Journey

Most importantly, don't forget to enjoy your vacation time and travels! With these tips, you can confidently show off your luxury jewelry and make unforgettable memories. Sit back, relax, and let your jewelry shine, knowing it's being taken care of with the utmost care and attention.

Have issues with your piece? Contact Customer Service (VIP@shopdorsey.com).

Customer Support

We’re so sorry to hear that you're having issues with your jewelry.

We have included information below for two types of common problems that you can troubleshoot from the comfort of your home.

For anything not covered here, please contact our Customer Service team for help (VIP@shopdorsey.com).

Be prepared to take some photos and/or videos to demonstrate the issue you’re experiencing. This will help us determine how best to resolve your issue.

Clasp Issues

There are a few types of issues that can happen with the clasp on your necklace or bracelet. Does the clasp appear to be stuck, or loose? Maybe the clasp requires a bit more force than usual to close it? Perhaps the clasp isn’t closing as smoothly as you would expect it to. Here are a couple of things that could be causing this:

The clasp may be dirty or have debris stuck in it.

Try cleaning it with a soft, dry cloth or a mild cleaner and see if that helps.

The clasp may be worn out or damaged.

Over time, the clasp can become worn or damaged, making it either more difficult to close or more loose feeling. In this case, you may need to have the clasp replaced.

If your clasp arrived broken or appears to have been damaged over time, please email our Customer Service team! Be sure to provide a short video that shows the issue clearly. Our team will be happy to look into this for you and will provide a resolution based on the damage. In some cases, we may be able to offer repair services at a cost. For more information about our repair program, you can contact contact Customer Service (VIP@shopdorsey.com).

My Necklace Keeps Flipping

When wearing your necklace, the ideal look is to have the piece lay flat against your neck. In some cases, the flipping issue you may be experiencing with your necklace is a result of how the item is clasped or laid while putting it on. Here are a few tips we think may help:

Do Not Twist The Chain

When you're clasping the necklace to put it on, be careful so that you're not twisting the necklace in the process. As you are putting the necklace on your neck, make sure the chain is straight and free of bends or curves that could cause any slipping.

Lay The Necklace Flat

Hold the necklace tightly at one end. starting from the top, straightening with your thumb and forefinger until you reach the clasp at the other end. Bring both ends of the necklace around your neck in a U-shape and hook it around your neck. This should help the necklace to lay flat.

Wear Correctly

The outfit you wear will be a factor. If your necklace is too close to an area of the neckline on your dress or top then it will not sit properly. It must be either higher or lower than your neckline.

Take Care of Your Chain

When your necklace is on, don't play around with the chain! If you play with your chain, you risk damaging it. In addition to this, always store your jewelry. Use a jewelry box or pouch to store your necklace when not in use. This will help prevent the chain from getting tangled in the long run.

Try Another Size

The length of the necklace can sometimes cause this issue. If you've tried all the tips above and are still experiencing issues, we recommend exchanging for a different length.

See our Return & Exchange Policy for more details.

Feel free to refer to this link for a video walk-through of the correct way to secure your necklace.

In the meantime, if you see anything you like on our website, we would be happy to prepare an exchange.

If you decide that the necklace is still not right for you after trying the tips above, please feel free to start a return via our Returns Center.

Certainly! We’d be delighted to guide you on your journey and browse our selection of coveted jewelry pieces for you. Perhaps you have a special occasion or event and are in need of some help to secure the perfect day or evening look!

Reach out to Customer Service. We'd be delighted to assist! Our team is here to help you with any queries you may have, as well as to suggest some exquisite options based on your preferences and needs.

If you would like to find more information about any piece available on our website, please follow these simple steps:

1. Visit shopdorsey.com.

2. Browse through the product categories to find the item you are interested in.

3. Once you've found the item you want to learn more about, click on its product image or name to be directed to the product page.

4. On the product page, you will find more detailed information about the jewelry item, such as its material, size, weight, and other specifications.

5. You may find additional information, such as sizing directly within the page.

If you have any further questions or need assistance finding information that is not readily available on the website, you can always contact Customer Service (VIP@shopdorsey.com).

We'd be delighted to assist you with any questions and all of your jewelry needs!

Here's what you can do if an item from our elegant jewelry collection is out of stock:

Restock Email Notification

We offer our valued clients the option to sign up and receive an email notification alert whenever an item is marked back in stock. Simply sign up for this option on the product page by clicking on the NOTIFY ME WHEN AVAILABLE button. Rest assured, you will be notified as soon as the item becomes available to purchase again!

Wait For The Item To Be Restocked

We take pride in providing the highest quality and most unique jewelry pieces for our customers. If the item you desire is temporarily out of stock, know that our inventory is regularly updated!

We suggest keeping an eye on the product page or signing up for the back-in-stock alert to know when the item becomes available again.

We appreciate your interest in Dorsey and your patience during the restocking process. We strive to provide all of our valued clients with an exquisite and memorable shopping experience, and we hope to fulfill your jewelry needs soon!

If you're allergic to certain metals, it can be challenging to find jewelry that won't cause irritation. However, if you're shopping for jewelry with Dorsey, you're in luck!

Nickel

Brass is a common material used in jewelry, and it's composed of copper and zinc. While some people may have an allergic reaction to copper, it's not as common as nickel allergies.

The good news is that Dorsey does not use nickel in any of their .925 pieces, so you can be sure that you won't have a reaction to that metal.

Cobalt & Titanium

In addition to avoiding nickel, Dorsey does not use cobalt or titanium in their jewelry.

If you're sensitive to those specific metals, you can rest easy knowing that you won't come into contact with them when you wear jewelry.

Zinc

It's worth noting that there are small amounts of zinc in the 14K yellow alloy used in some of Dorsey's pieces. While zinc allergies are rare, it's something to keep in mind if you know that you're allergic to that metal.

White Gold Alloy

If you're interested in 14K white stud earrings, it's important to note that the white gold alloy used in those earrings contains nickel.

However, if you stick to yellow gold or white and yellow plating, you won't have to worry about nickel allergies.

Overall, Dorsey is an elegant and high-quality option for anyone with metal allergies who may be looking for stylish and durable jewelry.

With our commitment to avoiding nickel, cobalt, and titanium, and careful use of other metals like copper and zinc, you can feel confident that you'll be able to wear our jewelry without any irritation or discomfort.

The only difference between Rhodium-coated Brass and Sterling Silver is the base material - brass vs silver! Our Sterling Silver is also coated in Rhodium to give it a sparkly shine. The only main difference is that Sterling Silver will be less prone to tarnishing than Brass over time. Other than that, they both look the same!

18K Gold Coated
A thinner layer of gold, which is plated over brass or sterling silver.

18K Vermeil
Our vermeil pieces our plated with 2.5 microns of 18k gold over sterling silver. Vermeil is the most durable gold plating option for long lasting wear.

14K Solid Gold
14K solid gold is crafted from a blend of pure gold and alloys. Pure 24K gold is malleable, so to enhance its strength and durability, alloys are added, making 14K gold the ideal gold karat for everyday wear. Solid 14K gold will not tarnish, meaning you can swim, shower, and workout in your piece.