HOLIDAY FAQ
CAN I LOOK FORWARD TO A SALE THIS NOVEMBER?
We take pride in the quality of the products we create and stand by the craftsmanship that goes into every piece. Because of this, we do not offer any sales or discounts throughout the year, including Black Friday or Cyber Monday.
IF A STYLE SELLS OUT THIS HOLIDAY SEASON, WILL IT COME BACK INTO STOCK BEFORE THE NEW YEAR?
We have very limited restocks remaining this year. Sold out styles will not return in 2024.
CAN I STILL ORDER A CUSTOM MADE STYLE FOR THE HOLIDAYS?
WHAT IS YOUR HOLIDAY RETURN AND EXCHANGE POLICY?
For all eligible* products purchased between 11/01 and 12/24, we’re pleased to offer an extended exchange or store credit policy until 2/01/25.
*All custom Dorsey IDs are final sale.
WHAT DELIVERY METHODS DO YOU OFFER DURING THE HOLIDAY SEASON?
For all domestic US orders, we provide complimentary 2-day shipping. Overnight shipping is available for an additional fee.
HAVE QUESTIONS OR NEED ASSISTANCE?
Email us directly at VIP@shopdorsey.com. Our dedicated client services team is here to help. We respond to inquiries within 24 hours on weekdays and within 1 business day on weekends.
GIFT WITH CONFIDENCE
The Dorsey team is here to help this holiday season.
“They consistently have the best customer service of any other brand I’ve ever worked with. 10/10 recommend.”
“Fast and effective and courteous”
“Incredibly helpful and kind team.
You get a real human experience”